What makes an operationally excellent organisation?
Date:2023-01-08
Operationally excellent organizations exemplify the following qualities:
1. Efficiency: An organization that demonstrates efficiency and excellence operates consistently, with minimal waste and operates efficiently.
2. Accountability: An organization establishes strong pipelines of accountability and holds itself to a high standard of excellence. This means providing a clear line of review of goals and objectives, as well as addressing any areas of deficiency and improvement.
3. Productivity: Excellent organizations have employees who are highly productive and focused. This may be through a combination of initiatives such as self-directed learning, team-based problem solving, and professional development opportunities.
4. Quality: Operational excellence is about more than just ticking boxes, or getting the job done. Excellent organizations ensure that all areas of their business are working together in order to provide the highest possible quality of service or product.
5. Collaboration: Operational excellence is achieved when all parts of an organization work together to support a single vision and goal. This means taking into consideration customer feedback and making sure that communication channels are open and active.
6. Innovation: Lastly, an operationally excellent organization must stay ahead of the curve and generate value through constant innovation. This can be done through significantly overhauling the systems, or through implementing small changes that quickly add up over time.
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